have included here the most common questions that I anticipate will be asked
about the Guide, so you can quickly get the answers you need about it. If
after reading this FAQ you have a questions that was not answered, please
feel free to contact me.
- I want to order The TCP/IP Guide right now, what
should I do? For the electronic (download) version, simply go to the
download ordering page and
follow the instructions there. To buy the new hardcover book, visit the
book ordering page.
- What is The TCP/IP Guide? The TCP/IP Guide is
a detailed, understandable reference guide to the TCP/IP internetworking
suite. Please see the home page for a more
complete overview description of the Guide.
- What does The TCP/IP Guide contain? The Guide
contains over 1,600 pages covering dozens of TCP/IP protocols and
technologies, supplemented by over 300 full-color illustrations,
summaries, background information and much more. Please see the
Content Overview for a high-level look at the
Guide's contents, or the complete Table of Contents.
- What special features does The TCP/IP Guide
include? The Guide has numerous features that enhance both its
content and usability. Please see the Features
page for details.
- Are samples available of The TCP/IP Guide
material? Sure, just look at the samples
- What is the current version of The TCP/IP Guide?
The current version is 3.0, dated September 20, 2005. Errors identified in this version will be listed on the errata page.
- How is The TCP/IP Guide distributed? It is
distributed in electronic form as a PDF document file. It can be
purchased either for immediate download over the Internet, or shipped as
a compact disk for an additional charge. It is
also now available to read online for free, though the document is
broken up and ads are displayed.
- Is The TCP/IP Guide available in print form?
The TCP/IP Guide book is now available for sale! Visit the
book ordering page for details.
- Can I print out The TCP/IP Guide? Yes, you can
print out and use as much of the Guide as you wish using the Adobe
Acrobat Reader software (subject to the usage conditions of the
TCPIPGuide.com electronic book license agreement).
- Can I copy material from The TCP/IP Guide to
incorporate into other documents? Licensing of The TCP/IP Guide does
not include the right to copy the text and other materials into other
documents. If you wish to use any of the material on a Web site,
compilation for other similar purposes please
contact me and explain what you would like to do.
Pricing and Upgrade
- What is the cost for the electronic versions of The TCP/IP Guide? Please
see the pricing page. The TCP/IP Guide can
also now be read online for free.
- What is the difference between a new order and an
upgrade order of The TCP/IP Guide? Anyone who has previously placed
an order for The TCP/IP Guide is eligible for special upgrade pricing;
anyone who has not yet ordered must place a new order. There is no
difference in the material itself, only the price.
- How does upgrade pricing work? In general, downloaded
upgrades to minor revisions of a purchased version are free; upgrades to
the next major revision or later are half price. For example, if you
purchase version 3.1, all revisions up to but not including 4.0 would be
free; version 4.0 and higher would be half price. (This rule has been
relaxed for versions 2.0 and 3.0, which are available as minor revision
upgrades.) See the
version history for a discussion of minor and
- How often do you plan to publish upgrades of The
TCP/IP Guide? Minor revisions to the Guide will be made on an
as-needed basis; I plan to make major revisions every couple of years.
- Can I obtain a site license for The TCP/IP Guide?
Yes, by purchasing multiple licenses. See the
pricing page or contact me for more
- What is the price be for the hard-cover print
version of The TCP/IP Guide? The book's MSRP is $99.95; it is
available for less at many retailers, and also
here on the site (with extras!)
Order Process and Shipping Questions
- How do I order The TCP/IP Guide? Please follow
the instructions on the electronic version ordering page
or the book ordering page.
- What forms of payment are accepted for orders?
Primary payment is via PayPal, the leading online payment method, which
allows you to use debit or credit cards on a secure server. Alternate
payment forms, such as money order, can be sent by mail. I will accept cash as
well, but I do not recommend this due to the possibility of loss; you
send it at your own risk.
- Can you accept purchase orders? Yes, if this
is really the only option available. I try to avoid them because they
are extra work for me and usually result in delays of weeks to months
before I receive payment.
- Can you accept bank transfers? Generally no;
the banks here in the USA make this difficult and expensive.
- In what currencies can you accept payments?
Only in US dollars, I'm afraid. Again, this is because of the banks
- How long does it take to process an order for The
TCP/IP Guide? Credit card orders for download are usually processed
within a couple of hours, but may take longer due to the vagaries of
Internet communication. Mail orders can take several days or even over a
week depending on the postal system and my schedule. Book orders will
take longer unless you upgrade to priority mail shipping.
- If I order a book, can I get a download password to
use while waiting for it to arrive? Sure, just
contact me and tell me that you would like this. There is no
- Are refunds accepted on orders of The TCP/IP
Guide? As an individual running a small business, I do not have the
resources to handle returns. If you order a book and there is a problem
due to a defect, I will of course exchange it at no charge.
- Why do you sell books on the site only within the
US? The book is heavy (almost six pounds) and the cost of air mail
shipping, duty and taxes makes it likely not worth ordering from the US
if you live outside the US. I may change this policy in the future if
there is sufficient demand.
- Where can I get more information on The TCP/IP
Guide in book form? Please see the book
- Where is the book available? You can order it
from me directly (if you are in the US) or from your favorite online or
brick and mortar book store.
- What are the major differences between The TCP/IP
Guide's electronic and book versions? The actual content of the two
editions is basically the same, but they are arranged and formatted
quite differently. The electronic version uses a hierarchical structure,
while the book is arranged into conventional chapters. The book was also
significantly edited by the publisher so a lot of the writing appears
different. Finally, the diagrams are not in color in the book, and it
has an index instead of a search engine.
- Why is some of the content different between the
electronic and book versions? This is a result of the editing
process that goes into producing a book for publication. Also, the book
is a "one shot" deal; once it is done it can't be updated
(except for a second edition in a few years), while the
electronic version can be updated over time. But nearly all of the
content is really the same.
- Is The TCP/IP Guide book hardcover or softcover?
It is a hardcover book.
- Can I get the book it autographed if I order it
from you? Sure, just specify this when ordering.
- Can I get a download copy when I buy a book?
Yes, if you buy directly from this site, the electronic version is
included for free. It is not included if you purchase from any other
System Requirements Questions (Electronic Version)
- What are the system requirements to use The TCP/IP
Guide? The TCP/IP Guide should be usable on all modern computers.
However, as it is a very large document, very old systems may slow down
when displaying parts of it.
- What operating systems are supported? The
TCP/IP Guide is distributed as a Portable Document Format (PDF) file and
should therefore be usable on any system for which the Adobe Acrobat
Reader software is available. Adobe Acrobat 5.0 or later is required,
but certain people have reported difficulties using version 5, so
Acrobat 6.0 or later is recommended.
- Where can I get a copy of the Adobe Acrobat Reader
software? You can
it for free from Adobe's Web site.
- Are there any known compatibility issues? Not
at this time.
- How large in size is The TCP/IP Guide?
Approximately 27 MB.
- How long does it take to download The TCP/IP
Guide? About 2.5 hours using a 28.8kbps dialup modem; about 1.3
hours at 50kbps; and just a couple of minutes with modern high-speed
© 2003-2012 Charles M. Kozierok. All Rights Reserved.